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LEGALS

Terms of Use

This website, www.vamelo.com (the "Website"), was established, authored, published and is operated by Vamelo Ltd (collectively, the "VAMELO", "us", "our" or "we"), a duduk manufacturing company having its registered office at Davtashen 4, 2b, 24, Yerevan, Armenia and registered in State Register of Armenia (NO. 271.110.990836).

Email: [email protected]

Website Terms of Use

Use of this Website is subject to the following Terms of Use ("Terms"). VAMELO reserves the right, from time to time, in its sole discretion, to revise, change, modify and/or remove part of these Terms and will indicate on the Website when changes have been made. All users of this Website are to comply with the Terms regularly.

Please read these Terms carefully before using the Website. By accessing or using the Website, Users expressly acknowledge that they have read, understood, and unconditionally agree to be bound by these Terms. If User does not agree to these Terms, then User is not authorized to access this Website.


Trademark Notice

All trademarks, logos and service marks that appear on this Website are registered, unregistered or otherwise protected VAMELO trademarks or are licensed for use by VAMELO and/or by third parties. Other trademarks are proprietary marks and are registered to their respective owners. No part of this Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner without the prior written consent of VAMELO. Misuse of any trademark displayed on the Web Site, or any other content on the Website, except as provided herein, is strictly prohibited.


Copyright Notice

All contents of this Website are either Copyright © 2018 VAMELO or are licensed for use by VAMELO and are subject to protection by Armenian and international property laws. All rights reserved. Please refer to the section of these Terms on "Use of Materials on this Website" below.


Use of Materials on this Website

VAMELO has created this Website to provide information about its company and products for Users' personal use. Users may download one computer copy or print one copy of the material on this Website for their own non-commercial, educational, domestic or private use only, provided that proprietary notices, in particular intellectual property notices such as copyright ©, trademark ™ are preserved intact and are not modified, deleted or changed. Users should assume that everything they see or read on the Website (such as images, photographs, video clips, including any person represented in the photographs and video clips, illustrations, icons, pictograms, texts, written and other materials) ("VAMELO Material") is copyrighted and protected under international treaty provisions and national laws worldwide. Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise use any VAMELO Material in any way for public or commercial purposes of any kind. Furthermore, Users may not use or display VAMELO Material on any other websites or in a networked computer environment for any purpose whatsoever. If Users violate any of these Terms, their permission to use VAMELO Material will automatically terminate and any copies made of VAMELO Material must be immediately destroyed. Any unauthorized use of VAMELO Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


Users' Submissions

Any unsolicited communication or material Users transmit to VAMELO via the Website, by email or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by VAMELO. By sending communications to VAMELO, Users automatically grant VAMELO a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything Users transmit may be used by VAMELO for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.


User Content

When Users transmit, upload, post, e-mail or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Website, they are entirely responsible for such User Content. Such User Content constitutes User's Submissions above. This means that all third parties, and not VAMELO, are entirely responsible for all User Content that they post to the Website. Users agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing or otherwise making available on the Website User Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. In addition, Users agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of "spam."
Users acknowledge that VAMELO has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and it reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms of Use, VAMELO has the right to remove any User Content that violates these Terms of Use or is otherwise objectionable and it reserves the right to refuse service and/or terminate accounts without prior notice for any Users who violate these Terms of Use or infringe the rights of others.


Disclaimer

Every effort is made to ensure that the information provided is accurate and complete. However, VAMELO does not assert or guarantee that VAMELO Material is accurate, error-free or reliable or that use of VAMELO Material will not infringe rights of third parties. Use of the Website is at Users’ risk. VAMELO does not warrant that the functional and/or technical aspects of the Website or the VAMELO Material will be error-free or that this Website, VAMELO Material or the server that makes it available are free of viruses or other harmful components. If use of this Website or VAMELO Material results in the need of servicing or replacing property, material, equipment or data, VAMELO is not responsible for those costs. Without limiting the foregoing, everything on the Website is provided to Users "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. VAMELO and its suppliers make no warranties about the VAMELO Material, software text, downloads, graphics, and links, or about results to be obtained from using the Website.


Limited Liability

In no event shall VAMELO be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if VAMELO has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site. Damages arising from the purchase or use of the product sold from VAMELO Online Shopping are covered by the Terms of Sale.


Termination

Users agree that VAMELO may terminate or suspend Users' access to and use of the Website with or without notice to Users, if VAMELO reasonably believes that Users have violated or acted inconsistently with the letter or spirit of these Terms. Users agree that VAMELO may modify or discontinue this Website, with or without notice to them. Users agree that VAMELO will not carry any liability to them or any third party as a result of such modification or discontinuation.


Applicable law and Jurisdiction

These Terms and Terms of Sale shall be governed by the laws of Armenia without regard to conflicts of laws provisions. The competent courts of Yerevan, Armenia, shall have exclusive jurisdiction over any differences or disputes arising out of or in connection with these Terms. The waiver by VAMELO of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.

Updated: January 2018

Privacy Policy

Vamelo Ltd (collectively, the "VAMELO", "us", "our" or "we"), a duduk manufacturing company organized and existing under the laws of Armenia, and having its registered office at Davtashen 4, 2b, 24, Yerevan, Armenia, recognizes the importance of protecting the privacy of all consumers who visit the website www.vamelo.com (the "Website"). The purpose of this Privacy Policy (the "Policy") is to inform you as a user of the Website about how and why VAMELO obtains, stores and processes data and information, such as name, address, e-mail address, telephone number, credit card information, etc. (the "Data") which can identify you and that you may send us while accessing the Website. All personal information that you give to us will be protected and kept confidential among VAMELO in accordance with the provisions set forth in this Privacy.
This Policy does not apply to the information you provide to VAMELO or to the information that VAMELO may collect offline and/or through other means. It also does not apply to the information collected by another affiliated or third party website or application that may link to or be accessible from the Website. By using this Website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Website.


Children

Our Website is a general audience site that are not designed nor intended to collect Data from persons under the age of 18 ("Children"). To respect the privacy of Children and to comply with the laws designed to protect them, Children should not provide any Data to this Website. We ask the parents to supervise their Children while online. VAMELO will not knowingly collect, use or disclose Data from Children, without obtaining prior consent from them with parental responsibility (parent, guardian, etc.).


Personal information

In order to place an order through the website, you will be required to sign-in as a guest. During this process, you will be required to provide valid and up-to-date personal information, including but not limited to your real name, date of birth, phone number and e-mail address, as well as other personal information as applicable, such as shipping address, billing address and payment details.
Any personal information you make available to VAMELO is done so voluntarily, with your knowledge and consent when ordering creations or registering for services from VAMELO. We will request from you information that is mandatory (required by us to fulfill your order and meet our legal obligations) and non-mandatory (which you can give to us if you choose); if you choose not to provide the mandatory information requested, then VAMELO may not be able to respond to your request or activate your option choices. The main purposes for which we collect and store your personal information are as follows:


Disclosure to Third Parties

We will not sell your personal information to third parties. However, we do share customer and browsing information with third parties as described below. By making a purchase on the website, you consent to VAMELO sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. These carefully selected third parties may be in countries outside the Armenia.
We may form contracts with other companies to provide certain services, including credit card processing, shipping, name and address verification, database management profiling and segmentation, market research and promotions management. We provide these companies with only the information they need to perform their services. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than VAMELO. To protect against the fraudulent use of credit cards, we carry out security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.
VAMELO may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with us, to protect our property and other rights.
Our website may contain links to third parties' websites. VAMELO assumes no responsibility for the privacy practices or the content of those websites.


Security

Protecting your information and personal data is of primary concern to VAMELO. The information and personal data that is collected is stored on secure servers and VAMELO otherwise takes reasonable precautions to protect it.
However, VAMELO cannot warrant and does not represent that our level of security meets or exceeds any specific standards. No internet transmission is 100% secure, nor is stored data free from vulnerabilities. VAMELO cannot guarantee the security of the Website, databases or services, nor can VAMELO guarantee that the personal information you supply will not be intercepted while being transmitted over the internet. VAMELO is not responsible for the actions of third parties.


Cookies and other information

A cookie is a small data file stored by your web browser on your computer's hard drive. We use cookies to track selections and purchases, and enhance your shopping experience. However, you may disable cookies on your computer by changing the preferences or options menus in your browser. But if you do so, some parts of our website may not function properly. We may automatically track and collect information about your IP address, domain service, the type of computer and web browser you are using and the pages you visit (including by using web beacon and other equivalent technology). We collect this information so that we can administer and improve our system.


Your Rights

If you request disclosure, correction, deletion or that VAMELO stop using your Personal Information, VAMELO will deal with such requests in accordance with applicable laws and regulations. The deletion of your Personal Information or a request for VAMELO to stop using it will result in the cancellation of your registration.


Changes to this Privacy Policy

VAMELO has the discretion to update this Privacy Policy or any other policy or practice at any time without notice. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.


Contact Us

Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact VAMELO at the following address: [email protected]. We will endeavor to respond to you promptly.
Updated: January 2018

Terms of Sale

The following Conditions of Sale ("Conditions") are applicable to all VAMELO products that you may order from Vamelo Ltd (collectively, the "VAMELO", "us", "our" or "we"), a duduk manufacturing company organized and existing under the laws of Armenia, and having its registered office at Davtashen 4, 2b, 24, Yerevan, Armenia, on the Internet via VAMELO's website, www.vamelo.com (the "Website").
These Conditions apply only to sales made through this Website. By placing an order on the Website, you guarantee that you are a legitimate customer in accordance with the terms and conditions set forth below and that you accept to be bound by these Conditions. VAMELO reserves the right, from time to time, in its sole discretion, to revise, change, modify and/or remove part of these Conditions and will indicate on the Website when changes have been made. All customers of this Website are to comply with the Conditions regularly. Please read these Conditions carefully before ordering through the Website. If you do not agree to the Conditions, then you must immediately contact VAMELO to cancel your registration and refrain from ordering any VAMELO product through the Website.


Purchasing

To place an order on the Website, you must have reached the age of 18 and have legal capacity to enter into a contract. If you are under 18, please obtain your parent or legal guardian to review these Conditions, the Privacy Policy and Terms of Use of this Website before you register or place an order. VAMELO products are exclusively available for sale to end-user customers only and may not be bought for re-sale, commercial purposes or any other commercial benefit. Therefore, VAMELO further reserves the right to refuse orders placed by customers who breach this condition or if VAMELO reasonably suspects, in its sole discretion, a customer has breached, intends to breach, or evidences that it will breach this condition. Moreover, in the event that VAMELO reasonably suspects that a third party has breached a customer's registration, password and/or account login, VAMELO shall immediately cancel and terminate the account.


Product Availability

All orders placed on the Website are subject to availability and acceptance by VAMELO. VAMELO reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. Currently, your order may not exceed six (6) products in any buying session on the Website.


Orders

On the Website orders will be processed as follows: Once you have chosen a product, click on the “Buy It Now” button to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on "Remove" next to the chosen product in the Shopping Bag. When you have completely reviewed your order, click on the "Confirm and place order" button on the Website to place your order.


Prices, Tax and Shipping costs

All prices shown on the product pages of the Website are in U.S. Dollars. All prices of products displayed on the Website pages INCLUDE taxes. VAMELO reserves the right to modify prices and delivery costs at any time without prior notice.
Actual shipping costs will be reflected in the Confirmation of Order. Shipping costs and estimated sales are not stated on the product pages but will be added to the product price after you have chosen your delivery options.
The resulting total price at the end of the purchase procedure is inclusive of shipping costs, but does not include custom duties and taxes that are levied once your order reaches your country, and are not controlled by VAMELO. Any supplementary charges relative to clearance procedures shall be paid exclusively by you.


Payment

VAMELO accepts the following credit cards: Visa, MasterCard, Diner Club and American Express.
When ordering on the Website, you will need to enter your payment details on the appropriate form. You hereby represent and confirm that you are the legitimate holder of the credit card that you will use for payment and that your payment details are correct.
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to VAMELO, you will need to contact your card issuer directly to solve this problem, and VAMELO will not be liable for any delay.
To help ensure that your shopping experience is safe, simple and secure, all credit card transactions performed on the Website are processed using a secure online payment gateway called SSL that encrypts your card details in a secure host environment. Furthermore, VAMELO will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we shall not be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing the Website.
In order to secure your transactions and prevent fraud, by making an offer to purchase VAMELO products on the Website, you expressly authorize VAMELO to perform credit checks and, where VAMELO deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.


Review and Confirmation

You should carefully check all details before placing your order on the Website. Once you have confirmed and placed your order, VAMELO will issue an Order Reference Number, and acknowledge that it has received your order, which will be processed following the usual credit and anti-fraud checks. Please make sure that you save this Order Reference Number for any future enquiries.
Upon dispatch of your order, VAMELO will send you by email a written Confirmation of Order. Acceptance of your order by VAMELO concludes the offer and acceptance process.


Shipping

VAMELO delivery charges are calculated according to the size, weight and destination of your order. We aim to dispatch all orders within 3 working days, from Monday to Friday.

Type of Delivery Provider Estimated Delivery Time
Standard Haypost 15-30 business days
Express Dimex 3-7 business days

Order Tracking

Once your products have been dispatched, we will send you a shipping notification email, so that you may track the delivery of your shipment.

Insurance & Lost Goods

All VAMELO products remain the property and responsibility of VAMELO until delivered to the specified destination. Products are insured against theft, lost and/or accidental damage at no cost to the customer.
If your products are damaged or lost on their way to you, VAMELO will ensure a replacement or refund and can arrange for the collection of any damaged items.
Once successful delivery address has been made to the destination and payment had been received in full, you will own the goods and they will cease to be the responsibility of VAMELO.

Customs & Import Duties

When ordering from the website for delivery outside of Armenia to your country, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot advise what they may be. Custom policies vary widely from country to country, so for further information we advise you to contact your local customs service.


Returns

Your satisfaction with your products is our priority. If, for any reason, you are not happy with your purchase, we will gladly accept an exchange or refund. You can return any UNUSED item purchased on our Website within 7 days from the delivery date for an exchange or refund. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied:

For your security we suggest you use a traceable and insured shipping service, as we are not responsible for the loss or damage of the returned packages. Please note that all returns and exchanges are subject to a quality assurance process before they are accepted. If your return does not meet the conditions listed above, it cannot be accepted and will be returned to you at your own cost.

Refunds

After we receive your returned products and verify that all of the requirements have been met, you will receive a confirmation e-mail. Refunds are processed within approximately 3 business days of our receipt of your merchandise and will be credited back to the same card used to place the original order. Please be aware that some card issues make take longer to reallocate funds, which is beyond our control.


Exchanges

If you are exchanging a product and the value of the new item is less than of the one you are returning, we will refund the difference via your original payment method.
If exchanging goods and the value of the new item is greater than of the one you are returning, additional payment will be required.


Contact Us

Should you have any queries about our compliance with these Conditions, please contact VAMELO at the following address: [email protected]. We will endeavor to respond to you promptly.
Updated: January 2018